Frequently Asked Questions (FAQ)
1. What types of devices do you repair?
At Fixify, we specialize in repairing a wide range of devices, including:
Smartphones (iPhone, Samsung, Google Pixel, etc.)
Laptops & Desktops (MacBook, Windows laptops, etc.)
Tablets (iPad, Android tablets)
Apple Watches
Gaming Consoles (PlayStation, Xbox, Nintendo Switch)
And more!
If you’re unsure whether we can fix your device, don’t hesitate to reach out.
2. How do I get a repair started?
Getting your device repaired is easy! Simply:
Contact us through our Contact Page or give us a call at 905-703-0659.
Provide a description of the issue you’re experiencing with your device.
We’ll schedule a drop-off time (or arrange a pickup if necessary) and give you an estimated repair timeline and cost.
Drop off your device, and we’ll take care of the rest!
3. How long will it take to repair my device?
Repair times vary depending on the device and the complexity of the issue. Repairs can be anywhere from an hour to a few business days. Most repairs take between 1 to 3 business days. We will provide an estimated timeline after diagnosing your device. In cases of more complex repairs, we will keep you updated.
3. How long will it take to repair my device?
Repair times vary depending on the device and the complexity of the issue. Repairs can be anywhere from an hour to a few business days. Most repairs take between 1 to 3 business days. We will provide an estimated timeline after diagnosing your device. In cases of more complex repairs, we will keep you updated.
4. Do you offer a warranty on repairs?
Yes! We offer a 60-day warranty on all repairs. If your device experiences the same issue within 60 days of the repair, we’ll fix it free of charge (as long as the issue is not caused by accidental damage).
5. What is the cost of repair?
Repair costs depend on the type of device and the issue you’re facing. We offer affordable rates, and we’ll provide you with a free estimate before starting any work. We believe in transparent pricing with no hidden fees.
6. Do I need to back up my data before bringing my device in for repair?
We highly recommend that you back up your data before bringing your device in for repair, especially if the repair involves the replacement of internal components like the motherboard or storage. While we take great care with your device, we cannot be held responsible for any data loss that might occur during the repair process.
7. Do you fix water-damaged devices?
Yes! We offer water damage repair for many devices, including smartphones, laptops, and Apple Watches. However, the extent of the damage can vary, and in some cases, water damage may not be repairable. We’ll assess your device and let you know the best course of action.
8. Do you offer repairs for devices that are out of warranty?
Yes! We repair devices that are out of warranty, regardless of the manufacturer’s warranty status. We specialize in repairing devices that are no longer supported by the manufacturer, offering a more affordable alternative to buying new.
9. Can you fix devices that are physically damaged?
We offer repairs for physical damage such as cracked screens, broken buttons, and damaged ports. For certain devices, if the damage is severe (like extensive motherboard damage or water exposure), we may recommend replacing the device, but we’ll always work with you to find the best solution.
10. Will I lose my data when you repair my device?
In most cases, your data will remain safe during repair. However, if your device needs to be reset or if there is a major hardware issue, we recommend backing up your data before bringing your device in. If you’re unsure how to do this, we can guide you through the process.
11. Do you offer a pickup and delivery service?
Yes! For your convenience, we offer pickup and delivery services for certain repairs. Please contact us to discuss the details, and we’ll arrange a pickup time that works for you.
12. What should I do if I’m unsure about the problem with my device?
No problem! If you’re not sure what’s wrong with your device, simply bring it in for a free diagnostic. We will assess the issue and provide you with an estimate before proceeding with any repairs.
13. Can I track the status of my repair?
Yes! Once we begin working on your device, we will keep you updated on the progress. If you need a status update at any time, feel free to reach out to us, and we’ll provide the latest information.
14. Do you offer gift cards or promotions?
Yes! We offer gift cards that can be used towards any repair or product in our store. We also run periodic promotions and discounts, so keep an eye on our website or social media for special offers.
If you have any additional questions or need further assistance, don’t hesitate to contact us. We’re always here to help!